Customer Service

Copyright and Legal Notice:
All images and text copy on this site are protected under the Copyright Law whether it has a notice or not.  No content or images from this site may be copied for any use.pottery creations

Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.

Pottery Creations Gift certificates: are available in multiple denominations, here.

International orders:  We ship within the United States.

Payment Options:  We accept all major credit cards.

Privacy and Security:  Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose.  We appreciate your interaction with us and we are committed to protect your personal information as we would our own.

See our detailed policy here:  privacy policy. uses industry standard SSL (Secure Socket Layer) encryption to protect data and during transmission. SSL ensures that communication, personal information is not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.

Returns/Refunds:  pottery creations

Sales Tax:  A sales tax of 6.00% will be charged to all orders shipped within Michigan.

Shipping:  We ship via USPS.

Special Offers:  Pottery Creations will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.